Chatbots based on artificial intelligance can help you with communicating to your customers on your site, in social networks or via email. These systems can automatically scale when the load on customer support rises sharply. See example – Google chatbot designer with simple integration dialogflow.com, other examples are azure.microsoft.com, www.nuance.com

Artificial Intelligence service smartmoderation.com can help you moderate messages on your social networks and other channels of communication with customers. It can automate the moderation of messages from your social networks followers and remove brand-damaging content posted by bad actors online. See more about other AI-powered services.